Ideas to put to work
Service reporting your clients read, and incidents opened with the evidence attached.
Monthly service report
Sofia reads service level objectives, monitors and synthetic test results and drafts the client's monthly service report in Word.
Downtime for approved changes
When a change request is approved in ServiceNow, Sofia schedules matching downtime in Datadog with your approval, so planned work doesn't page anyone.
Outage timeline from the logs
Ask about an outage and Sofia searches logs and events around it and writes up a timeline of what happened and when.
Incidents opened from client tickets
When a client reports a problem in Zendesk, Sofia searches the logs and, with your approval, creates a Datadog incident with what she found.
Daily alert summary in Slack
Sofia reviews the day's triggered monitors and posts a short summary to the operations channel in Slack, with your approval.
What Sofia can do with Datadog
Sofia reads and keeps current
- Monitors
- Events
- Hosts
- Dashboards
- Service level objectives
- Synthetic tests
- Notebooks
- Users and teams
Sofia does, with your approval where you want it
- Create an incident
- Create a case
- Mute or unmute a monitor
- Schedule downtime
- Search logs
- Post an event
- Create a dashboard
- Invite a user
Your IT lead agrees the access before anything connects, and anything on your never-touch list stays out.
Works well with
- Microsoft WordWord processor for letters, reports and contracts
- ServiceNowEnterprise IT service management
- ZendeskCustomer service ticketing and help center
- SlackTeam messaging in channels and direct messages
1PasswordPassword manager for teams and businesses
BitdefenderDevice security and antivirus for businesses
Cisco DuoMulti-factor authentication and device trust- ConnectSecureVulnerability and compliance scanning for managed service providers
Turn Datadog data into client service reports
Score your firm in three minutes, or talk to our team.