Ideas to put to work
Service data turned into client reporting, and approvals made with the facts in front of you.
Incident report for the client
Sofia reads an incident with its related problem and change requests and drafts the client incident report in Word for your review.
Monthly service review deck
Sofia reads incidents, changes and requests for the period and builds the client's service review deck in PowerPoint.
Incidents raised from chat
When someone reports an outage in Teams, Sofia creates the ServiceNow incident with your approval and replies with the reference.
Approvals with the facts attached
Sofia reads a pending approval and its change request, summarizes risk and impact, and approves or rejects on your instruction.
What Sofia can do with ServiceNow
Sofia reads and keeps current
- Incidents
- Problems
- Change requests
- Catalogue requests
- Approvals
- Knowledge articles
Sofia does, with your approval where you want it
- Create an incident
- Update an incident
- Raise a change request
- Order a catalogue item
- Approve or reject a request
Your IT lead agrees the access before anything connects, and anything on your never-touch list stays out.
Works well with
- Microsoft WordWord processor for letters, reports and contracts
- Microsoft PowerPointSlide decks for pitches, proposals and client updates
- Microsoft TeamsMicrosoft's chat, channels and meetings hub
ZendeskCustomer service ticketing and help center- FreshdeskCustomer support ticketing
IntercomCustomer messaging and support inbox- EvaluAgentQuality assurance and agent coaching for contact centres
- FreshserviceIT service management and help desk software
Let Sofia report from ServiceNow
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