Ideas to put to work
Every client conversation answered, and what clients ask for put in front of the right people.
Replies drafted for approval
Sofia reads the conversation and your help articles and drafts a reply for your approval, adding a note with the sources.
Feedback into the roadmap
Sofia finds repeated requests across conversations and, with your approval, creates Linear issues with the examples attached.
Help center gaps filled
Sofia finds questions asked repeatedly with no matching article and drafts the help article for your approval.
Client context in the CRM
Sofia reads conversations by company and logs a note on the HubSpot company, so account owners see what clients are asking.
What Sofia can do with Intercom
Sofia reads and keeps current
- Conversations
- Contacts
- Companies
- Help-center articles
- Tags
Sofia does, with your approval where you want it
- Reply to a conversation
- Close or snooze a conversation
- Add a note
- Create or update a contact
- Tag a conversation
- Write a help article
Your IT lead agrees the access before anything connects, and anything on your never-touch list stays out.
Works well with
- LinearIssue tracking and project planning
- HubSpotCRM and marketing platform for growing businesses
ZendeskCustomer service ticketing and help center- FreshdeskCustomer support ticketing
- ServiceNowEnterprise IT service management
- EvaluAgentQuality assurance and agent coaching for contact centres
- FreshserviceIT service management and help desk software
- GorgiasCustomer support helpdesk for online stores
Let Sofia work your Intercom inbox
Score your firm in three minutes, or talk to our team.