Ideas to put to work
Faster answers for shoppers, and a clear view of why they write in.
Replies drafted with order context
Sofia reads the ticket, looks up the customer's Shopify orders, and drafts a reply from the right macro, sent with your approval.
What drives tickets
Sofia reads a month of tickets and tags, groups the reasons customers write in, and builds an Excel report with satisfaction by reason.
Macros rewritten from the best replies
Sofia finds replies that earned strong satisfaction scores and updates the matching macros, with your approval.
Duplicate customers merged
Sofia searches for customers with matching details and merges them with your approval, so each history sits in one place.
Product faults reported to the client
Sofia groups tickets about the same product fault and drafts a summary in Word for the client's account review.
What Sofia can do with Gorgias
Sofia reads and keeps current
- Tickets and messages
- Customers
- Macros
- Tags
- Satisfaction surveys
- Teams and users
- Views
- Rules
Sofia does, with your approval where you want it
- Create a ticket
- Reply to a ticket
- Update a ticket
- Tag a ticket
- Create or update a customer
- Merge customers
- Create or update a macro
- Search tickets and customers
Your IT lead agrees the access before anything connects, and anything on your never-touch list stays out.
Works well with
- ShopifyE-commerce platform for online and in-person stores
- Microsoft ExcelSpreadsheets for numbers, models and trackers
- Microsoft WordWord processor for letters, reports and contracts
ZendeskCustomer service ticketing and help center- FreshdeskCustomer support ticketing
IntercomCustomer messaging and support inbox- ServiceNowEnterprise IT service management
- EvaluAgentQuality assurance and agent coaching for contact centres
Let Sofia work through your Gorgias tickets
Score your firm in three minutes, or talk to our team.