Ideas to put to work
Problems explained in business terms, with the change that caused them in view.
Client update for every major problem
Sofia reads a problem and its affected entities and drafts a plain-English client update in Outlook, sent with your approval.
Change context on each problem
Sofia reads recent ServiceNow change requests and incidents and comments on the Dynatrace problem with what changed beforehand.
Releases sent as events
When a GitHub release ships, Sofia sends a deployment event to Dynatrace, so problems line up with the change behind them.
Access review against current staff
Sofia reads users, groups and access policies, compares them with current employees in BambooHR, and removes leavers with your approval.
Monthly reliability review
Sofia reads the month's problems by entity and builds an Excel workbook showing what failed most and where to invest.
What Sofia can do with Dynatrace
Sofia reads and keeps current
- Problems
- Monitored entities
- Environments
- Users and groups
- Service users
- Access policies
Sofia does, with your approval where you want it
- Comment on a problem
- Create a user
- Remove a user
- Add a user to groups
- Create a group
- Assign group permissions
- Send events
Your IT lead agrees the access before anything connects, and anything on your never-touch list stays out.
Works well with
- Microsoft OutlookMicrosoft's email and calendar
- ServiceNowEnterprise IT service management
- GitHubCode hosting and collaboration for software teams
- BambooHRHR system for employee records and time off
- Microsoft ExcelSpreadsheets for numbers, models and trackers
1PasswordPassword manager for teams and businesses
BitdefenderDevice security and antivirus for businesses
Cisco DuoMulti-factor authentication and device trust
Let Sofia explain your Dynatrace problems
Score your firm in three minutes, or talk to our team.