incident.io incidents communicated and followed through

Ideas to put to work

Clients kept informed during an incident, and every lesson acted on after it.

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  Client updates during an incident

  Sofia reads the incident's latest updates and drafts a plain-English client update in Outlook, sent with your approval.

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  Follow-ups tracked to done

  Sofia reads follow-ups from each postmortem, creates matching Jira issues with your approval, and updates each follow-up as the work closes.

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  Quarterly reliability review

  Sofia reads incidents by severity and service, builds an Excel analysis of causes and time to resolve, and drafts the review in Word.

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  Incidents declared from client reports

  When a client reports an outage in Zendesk, Sofia looks up who is on call and declares the incident, with your approval.

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  Timeline built from the channel

  Sofia reads the incident's Slack channel and adds the key decisions as timeline entries, so the postmortem starts complete.

Works well with

• Microsoft OutlookMicrosoft's email and calendar
• JiraIssue and project tracking
• Microsoft ExcelSpreadsheets for numbers, models and trackers
• Microsoft WordWord processor for letters, reports and contracts
• ZendeskCustomer service ticketing and help center
• SlackTeam messaging in channels and direct messages
• 1PasswordPassword manager for teams and businesses
• BitdefenderDevice security and antivirus for businesses