Ideas to put to work
Every review answered, and what customers say put in front of the people who decide.
Replies in your brand's voice
Sofia reads each new review and drafts a public or private reply, sent with your approval.
Unhappy customers handed to support
When a review is negative, Sofia creates a Gorgias ticket with the order details, with your approval, so support can put it right.
Review themes by product
Sofia reads reviews across products, groups praise and complaints, and builds an Excel summary for the client's product meeting.
Review requests after delivery
Sofia reads fulfilled Shopify orders and sends review requests once each order has arrived, with your approval.
What Sofia can do with Judge.me
Sofia reads and keeps current
- Reviews
- Products
- Orders
Sofia does, with your approval where you want it
- Reply to a review
- Send a private reply to a reviewer
- Publish or unpublish a review
- Send a review request
- Create a review
- Look up a reviewer
Your IT lead agrees the access before anything connects, and anything on your never-touch list stays out.
Works well with
- GorgiasCustomer support helpdesk for online stores
- Microsoft ExcelSpreadsheets for numbers, models and trackers
- ShopifyE-commerce platform for online and in-person stores
- UnanetERP and CRM for project-based professional services firms
- AddeparPortfolio data, performance and reporting for wealth managers
- AgencyZoomSales and service CRM for insurance agencies
- Autotask PSAProfessional services automation for managed IT service providers
- AuvikNetwork monitoring and management for IT service providers
Let Sofia manage your Judge.me reviews
Score your firm in three minutes, or talk to our team.