Ideas to put to work
Incidents explained to clients, and on-call cover that matches who is actually around.
Client incident report
Sofia reads the incident's log entries and notes and drafts the client incident report in Word, with the timeline and the cause.
On-call cover around leave
Sofia reads approved time off in BambooHR and creates schedule overrides, with your approval, so nobody on leave stays on call.
Maintenance windows from changes
When a ServiceNow change request is approved, Sofia creates the matching maintenance window, with your approval.
Monthly service review
Sofia reads incidents by service and priority and builds an Excel analysis of volume and time to resolve for each client.
Status updates from the investigation
Sofia reads the incident's notes and drafts a status update for stakeholders, posted with your approval.
What Sofia can do with PagerDuty
Sofia reads and keeps current
- Incidents
- Incident log entries
- On-call rotations
- Schedules
- Services
- Teams and users
- Maintenance windows
- Priorities
Sofia does, with your approval where you want it
- Create an incident
- Update an incident's status or assignee
- Add a note to an incident
- Post an incident status update
- Snooze or merge incidents
- Create a schedule override
- Create a maintenance window
- Add a member to a team
Your IT lead agrees the access before anything connects, and anything on your never-touch list stays out.
Works well with
- Microsoft WordWord processor for letters, reports and contracts
- BambooHRHR system for employee records and time off
- ServiceNowEnterprise IT service management
- Microsoft ExcelSpreadsheets for numbers, models and trackers
1PasswordPassword manager for teams and businesses
BitdefenderDevice security and antivirus for businesses
Cisco DuoMulti-factor authentication and device trust- ConnectSecureVulnerability and compliance scanning for managed service providers
Turn PagerDuty incidents into client reports
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