Ideas to put to work
What customers tell your service team, turned into decisions.
Contact reasons analyzed
Sofia reads a month of conversations, groups the reasons customers got in touch, and builds an Excel report for the client's service review.
Answers for repeated questions
Sofia finds questions customers ask again and again and drafts an answer for each as a Confluence page for your review.
Recurring faults into Jira
Sofia spots conversations about the same fault and, with your approval, creates a Jira issue with examples attached.
Account briefing before a review
Sofia reads a customer's conversation history and drafts a briefing in Word for the account manager.
What Sofia can do with Kustomer
Sofia reads and keeps current
- Conversations
Sofia does, with your approval where you want it
- Look up a customer conversation
Your IT lead agrees the access before anything connects, and anything on your never-touch list stays out.
Works well with
- Microsoft ExcelSpreadsheets for numbers, models and trackers
- ConfluenceTeam wiki for documentation and knowledge
- JiraIssue and project tracking
- Microsoft WordWord processor for letters, reports and contracts
ZendeskCustomer service ticketing and help center- FreshdeskCustomer support ticketing
IntercomCustomer messaging and support inbox- ServiceNowEnterprise IT service management
Let Sofia learn from your Kustomer conversations
Score your firm in three minutes, or talk to our team.